Skip to content

Why not just a button

A button sends a signal. Odazivo makes sure someone answers.

A notification is not a service. When a button on a table rings, everyone hears it and nobody is responsible; the guest keeps waiting and the shift does not know for how long. Service starts only when the request has an owner — and ends only when that is on record.

01After the press

What happens after the press

The same press, two different flows. Left: a signal everyone sees. Right: a request someone accepts.

A signal against an owned requestIllustrative view · Demo data

02Five things

Five things a button cannot know

Each one is a question a manager asks in a busy shift. Odazivo answers every one with what the product does today — not with plans.

  1. 01

    Who accepted it

    The request has one owner from the moment a team member presses Accept. The name sits next to the table, and the server never lets two people accept the same request.

  2. 02

    How long the guest has been waiting

    Every request carries its waiting time from the moment it was sent. The team sees it in the queue instead of guessing.

  3. 03

    Whether the request passed its threshold

    The venue owner sets response thresholds per request type. At risk and Over time arrive with a reason and a timer, and the table rises to the top of the queue.

  4. 04

    Whether the service was completed

    The request's owner presses Complete and the guest sees the confirmation on their phone. Until then the request stays open and visible to the whole shift.

  5. 05

    What happened during the shift

    When the request arrived, who accepted it and when it was completed stay in the venue's history — no argument after the shift.

The team's phone in handIllustrative view · Demo data

03Comparison

The same table as on the homepage.

Not a QR menu, not a bell, not a POS — and the place Odazivo takes between them. One source of truth, no copy.

  • Opens content (menu)

    QR menu
    Yes
    Call button
    No
    Team message
    No
    POS
    No
    Odazivo
    Yes, if the venue chooses

  • Carries what the guest needs

    QR menu
    No
    Call button
    No
    Team message
    Yes
    POS
    No
    Odazivo
    Yes

  • Knows the table and zone

    QR menu
    No
    Call button
    Partly
    Team message
    No
    POS
    Yes
    Odazivo
    Yes

  • Measures how long the guest waits

    QR menu
    No
    Call button
    No
    Team message
    No
    POS
    No
    Odazivo
    Yes

  • One owner per request

    QR menu
    No
    Call button
    No
    Team message
    No
    POS
    No
    Odazivo
    Yes

  • Records that service was completed

    QR menu
    No
    Call button
    No
    Team message
    No
    POS
    No
    Odazivo
    Yes

  • Payments and orders

    QR menu
    No
    Call button
    No
    Team message
    No
    POS
    Yes
    Odazivo
    No — stays in the POS

Odazivo does not replace the POS, does not take payment and does not take the order. It works alongside the existing system and organises the service around it.

Your POS keeps handling orders and payment. Odazivo handles the call, the bill, help, waiting and responsibility.

04What about a QR menu?

What about a QR menu?

Odazivo can open the venue's menu — as a PDF or a link — on the table's page, because the guest is already there. But Odazivo is not a menu product: it does not take orders and does not take payment.

Orders and payment stay in your POS. Supplemental ordering and POS integration are on the roadmap and marked there as planned, not as available.

What is available and what is planned

See the difference in one shift.

A demonstration on the example of your venue, then a pilot in a real shift.

Book a demonstrationSee how it works